Pursuant to Article 13 of EU Regulation 2016/679 (“GDPR”) the information below outlines the purposes and methods used by RateLanguage Srl to collect, store, process, transfer, share and use the personal data of users who exchange communications with the company through any of the available channels (telephone, e-mail, contact forms on websites, etc.), both on an occasional basis, and for determination of pre-contractual procedures and/or contracts with RateLanguage Srl itself.
The data controller is RateLanguage Srl (hereinafter referred to as “RL”), tax code and VAT number 12266730964, which has its registered office in Via V. Inama 17/A, 20133 Milan, Italy.
1. Nature of data, and the purposes and legal bases for processing
RL exclusively manages common identification and contact data (name, surname, the organisation to which you belong, position/role, telephone numbers/e-mail address/etc.) which – from time to time - may have been provided directly by you, or, communicated by the organisation (actual or potential customer and/or supplier and/or partner) for which you are the contact person.
Depending on the case, such data may be processed by RL for the following purposes:
In response to specific requests and/or communications of an occasional nature sent to RL directly by you. In this case, the legal basis for processing is the legitimate interest of RL to identify and respond to such requests and/or communications.
The execution of pre-contractual procedures and/or contracts between you and RL, or between RL and the organisation (customer and/or supplier and/or partner) for which you are the contact person. The legal basis for such processing is, in the first case, the execution of pre-contractual procedures or contractual obligations and, in the second case, the legitimate interest of RL to stipulate and execute contracts with its customers and/or suppliers and/or partner(s).
2. Data retention times
If you send RL communications/requests of an occasional nature, such data are processed for the time strictly necessary to manage, identify and respond to such communications and/or requests.
If, on the other hand, you represent a customer/supplier/partner (actual or potential) of RL, your data are processed for the entire duration of the pre-contractual and/or contractual relationship.
Subsequently, data can be stored (together with any communications exchanged) for a period of time in respect of the period of statutory limitation (10 years) or, where necessary, for a longer term (more than 10 years), determined on the basis of legitimate reasons such as, for example, any pending dispute(s).
3. Security, access and scope of data circulation
RL takes all reasonable measures to protect the security and confidentiality of your data. Such technical and organisational measures are periodically reviewed and implemented, taking into account the available technology, costs and risks related to the potential theft, loss or unauthorised access to your data.
Your data will be handled only by persons expressly appointed within the RL organisation and, externally, only by persons specifically appointed by the company. With a simple request, we will provide you with the names and contact details of all such aforementioned subjects.
Outside the organisation of RL, your data could also be communicated to legal consultants and/or judicial and/or police authorities (independent data controllers) in line with legal obligations and/or to protect the legitimate interests of RL in the event of litigation.
4. Your rights under the GDPR and how to exercise them
At any time, you have the right to object to the processing and handling of your date and to request RL to provide access, modify, cancel or limit data concerning you, in addition to the right of portability under the terms foreseen by the GDPR.
In order to exercise your rights, you can forward requests to RL by e-mail to: privacy(@)ratelanguage.com.
In applicable circumstances, you also have the right to lodge a complaint with the Privacy Guarantor, as the supervisory authority, in compliance with established procedures.